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Legal Notice

 

Welcome to the h9t.com website. These terms and conditions (the “Conditions”) apply to h9t.com (the “Website”) which is operated by High Ninety Limited, a company registered in England and Wales with registered number 07748425 and registered office High Ninety, Prospect Villa, Islington, Trowbridge. Wilts BA14 8QG. For the purposes of these Conditions, “you” shall be the person accessing the Website and “we” or “us” refers to High Ninety Limited. By accessing the Website you agree to accept the Conditions. If you do not agree with the Conditions, you should not use or access the Website.

 

High Ninety

General Conditions of Use

 

1. While High Ninety takes reasonable steps to ensure a reliable service, we do not guarantee that your use of this Website will be uninterrupted and/or error free.

 

2. We are not responsible for your use of other websites accessed via links from our Website. Such links are not controlled by us nor do we endorse them.

 

3. The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions on or through it.

 

4. All rights, including copyright and database rights, contained in this Website are owned by High Ninety Limited and/or our licensors. All High Ninety illustrations are subject to copyright and may not be copied, sold or used in any way. Except as permitted by law, you may not distribute, adapt, translate, modify, merge or make available our Website content to any person, or use it for commercial purposes. You may not use our Website content to create a database (electronic otherwise). All other rights are reserved.

 

5. We reserve the right to:

 

(i) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(ii) change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

You may browse the Website without registering, however you must register as an online customer in order to buy items via our Website. When you register as an online customer, your username will be your valid email address and you will be asked to create a password. You are entirely responsible for all actions taken under your username, whether by you or by any other person. It is your responsibility to keep your username and password safe. When you register as an online customer, you agree that any information which you provide shall be true and accurate in all respects and you will notify us immediately of any changes to this information.

 

Conditions of Sale

 

The following terms and conditions will apply between you and High Ninety Limited, when you purchase products (“Products”) from us. Please read these Conditions of Sale in conjunction with the Conditions of Use.

 

Please note that you must be ages 18 or over to purchase Products from us.

 

1. Product Description

We have made every effort to display as accurately as possible the colours of our Products. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery

 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification

 

We will take all reasonable care to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information was entered onto the system.

 

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).

 

2. Pricing & Payment

Your contract for purchases made through h9t.com or h9t.com is with High Ninety limited and you undertake that all Products ordered by you are for your own private and domestic use only and are not for resale.

 

Prices displayed on our Website are in Pounds Sterling and unless otherwise indicated are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section. Payments can be made via PayPal using

Visa / Delta / Electron
MasterCard / Eurocard
Maestro
American Express.
Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo.

 

3. Orders

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

 

We must receive payment of the whole of the price for the Products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order.

 

We reserve the right to refuse an order or cancel a contract. Non-acceptance of an order or cancellation of a contract may, for example, result from one of the following:

 

(i) The Product ordered being unavailable from stock

(ii) Our inability to obtain authorisation of payment

(iii) The identification of an error within the Product information, including price or promotion.

If there are any problems with your order we shall contact you. If we do refuse an order or cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit/credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

 

If we accept an order from you for a Product which is then reduced in the sale before you receive it, please contact us. We will tell you whether or not the Product has been dispatched and the following provisions shall apply:

 

(i) If the Product has not been dispatched, we will refund to you the difference between the price you paid and the then current sale price, subject always to our right to cancel set out above.

(ii) If the Product has been dispatched, then when you receive the Product, you should return it in accordance with the returns policy below requesting a refund and then re-order the Product at the sale price.

 

4. Voucher and Discount Codes

Only one promotional code/voucher for discounts, free delivery via the website, may be used per order unless stated otherwise and such codes are valid for one transaction only. Promotional codes/vouchers cannot be used in conjunction with any other discount, offer or voucher. Promotional codes/vouchers are not transferable and should not be distributed to the wider public, they should not be sold on auction sites for profit or reproduced on any website. No cash or any other alternative can be given. Promotional codes/vouchers apply to h9t only, unless otherwise stated. Promotional codes/vouchers excludes any charge for home delivery We reserve the right to remove or amend conditions of promotional codes/vouchers as necessary, this does not affect your statutory rights as a consumer. .Promotional codes/vouchers for free delivery apply to the standard UK delivery service. If you are an international customer and have a code/voucher for free delivery please email jimandjemima@gmail.com to redeem. .Promotional codes/vouchers are not valid for purchases made from High Ninety sale or archive sale items.

 

5. Multiple Purchase Discounts

Please note that when returning Products where a discount has been applied for multiple purchase (eg. 20% when you buy 2 pieces, or gift box discounts) the discount will no longer apply if returning only part of the multiple purchase.

 

6. Delivery

Most orders are dispatched within 24 hours - subject to payment and stock availability. If any Products are out of stock, we will advise you as soon as possible.

 

Please note when ordering archive items, due to high demand, allow up to 10 working days for delivery.

 

Postage and packing charges are as follows:

 

UK

 

Standard - £4.95 per order. Allow 4 days.

Saturday Delivery - £16.50, delivered on a Saturday. If you would like this option, please call.

 

Europe

 

Delivery to Europe is charged at £12 per order. Allow up to 5-7 days. All European orders are sent by DHL.

 

Worldwide

Delivery to the rest of the world where agreed is charged at £19 per order. It will be sent international signed for, please allow 9-14 days.

 

Delivery Outside the EU

If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.

 

Attempted Deliveries

 

If delivery is attempted and a delivery card is left and you fail to claim the Products from the local depot or post office, we cannot refund you until the Products have been returned to us. However, if you would still like the Products delivered, we will re-dispatch the parcel once we have received it back but we will have to charge for postage again.

 

Lost Parcels

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the date of despatch. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail or the relevant delivery company.

 

Missing or Damaged Products

We must be informed if any Products are damaged on receipt or missing from your order as soon as possible.

If you do find that a Product is damaged or is missing from your parcel, we will do our best to find out why. We do try to provide the best service we can, but we are only human and we can make mistakes. Please feel free to contact us if you need to talk about any damaged Products, or Products missing from your order.

If you notify a problem to us under this Condition, our only obligation will be, at your option:

(i) to make good any shortage or non-delivery;

(ii) to replace or repair any Products that are damaged or defective; or

(iii) to refund to you the amount paid by you for the Products in question.

We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.

 

8. Returns/Exchange Policy

If you wish to return an item, please follow our Returns Procedure below.

Please note that the customer is responsible for all postage costs incurred when returning Products. High Ninety will not offer a refund on returned Products, which are lost or damaged in the post. We strongly recommend that Products are returned using registered post and that you keep your proof of posting certificate.

 

8.1. You have the right to cancel your order for up to 7 working days commencing the day after delivery is made. Please note, you cannot cancel your contract if the Products you have ordered are made to your specifications (unless these are options made available ) and/or are personalised. To cancel an order, you must notify us either by email: web@h9t.com or telephone us quoting your name and order number. The customer is responsible for the return cost but any delivery costs paid to High Ninety Ltd by the customer will be fully refunded.

 

8.2. We ask that full priced products be returned in new, unworn and unused condition with original garment tags still attached, ideally 28 days after receipt. The customer is allowed a reasonable inspection of the goods which may include trying them on. High Ninety will not accept returns of non-faulty, products that have been clearly worn and used and/or accidentally damaged by the customer after purchase with the garment tags removed.

 

8.3. We also ask that sale products be returned in new, unworn and unused condition ideally with original garment tags still attached, ideally 28 days after receipt. The customer is allowed a reasonable inspection of the goods which may include trying them on. High Ninety will not accept returns of non-faulty, products that have been clearly worn and used and/or accidentally damaged by the customer with the garment tags removed.

 

8.4. Archive Sale Products must be returned as above 8.3.

 

8.5. Please note: Any hair accessories or hats are non-refundable due to hygiene reasons. We are also unable to exchange them.

 

8.6. If you have requested a refund, we will credit the original purchaser’s card for the sum paid within 30 days of receipt of your notice to cancel via PayPal.

 

8.7. All refunds and exchanges for goods purchased via our website or by telephone must only be returned to the Head Office address stated below

 

8.8. If you would like an exchange for a different size or an alternative Product, please supply your payment details on the returns form so we can process a new order for you and refund you for the returned Product(s). This will ensure a fast exchange process and next day delivery service. Please note, you will receive free delivery on your first exchange, subsequent exchanges on the same order will be charged standard delivery.

 

Please send all returns to:

 

High Ninety, Prospect Villa, Islington, Trowbridge. Wilts BA14 8QG

 

 

Please Note: Refunds can take up to 28 days to process.

 

Nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

 

 

9. General

We shall have no liability to you for any failure to deliver Products you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

 

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

 

Privacy and Cookie Policy

This Privacy Policy describes how High Ninety, a trading name assigned to Synaptic Networks Limited, a company registered in England and Wales with registered number 07748425 (“we” or “us”) handles your personal information collected on our website (the “Website”).

 

By using the Website, you accept the provisions of this Privacy Policy and you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

 

All personal information you supply to us will be treated in accordance with all applicable legislation, including but not limited to the Data Protection Act 1998 as amended and we endeavour to take all reasonable steps to protect your personal data including the use of encryption technology.

 

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the h9t.com website.

 

Our Privacy Policy

 

Information about you and how we collect and use your personal data

We may collect and store personal information when you visit the Website, including but not limited to your name, email address, postal address, transactional information based on your activities on the Website and correspondence sent to us, other information from your interaction with the Website, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information and additional information we ask you to submit to verify your identity.

 

We may also collect personal information about you in the following ways: any data which you provide when you purchase products from us; and any other data which you provide to us when you enquire about our activities, email, telephone or write to us or otherwise provide us with personal information.

 

All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

 

1. Planning and managing h9t's business activities, including analysis of customers' shopping habits, product and style preferences.

2. Technical administration of our website

3. Research

4. Providing you with information about the services we offer.

5. Letting you know about offers and news from h9t

6. Occasionally letting you know about offers from other companies who we believe may interest you, either by sending out the information ourselves to you directly.

7. Managing and fulfilling your order including verifying details of your payment method or credit card account and where necessary carrying out credit checks and to protect against fraud and theft. We may therefore also share information about the way in which you conduct your account with lenders and credit reference agencies;

During your registration process you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us in touch with anything you specifically don’t want to be informed about.

 

There are only four circumstances where we may share some of your data with others:

 

1. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

2. To outside research companies whom we may ask to contact you directly for your opinions on our service.

3. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

 

Data over the internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at h9t, you're agreeing and authorising us to process data in this way.

 

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

 

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished on the site. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

 

Further Information

If you have questions about your personal data or our privacy policy or wish to learn more about what information we hold about you, please contact us.

Email us: web@h9t.com

 

How to unsubscribe

If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email

 

If you do not want to receive emails from us about other companies that we think may interest you, please email web@h9t.com

 

Email us: web@h9t.com

 

Helping us to grow

In order to grow, succeed and offer you an increasingly broad, high-quality range of items, we need to recruit more wonderful customers, like you. We rely on the many of you who tell your friends and family about us, and we also encourage other companies to promote us to their customers so, when we genuinely think you'd be interested, we'll source and send offers from other companies to you. If you do not want to receive information from us about offers from other companies that we think may interest you please email web@h9t.com